Return & Exchange Policy
This policy covers returns/exchanges for our basketballs, footballs, and badminton gear via our Shopify store. For inquiries, use the contact info below.
1. Eligibility Requirements
| Item Type | Return Window | Exchange Window | Key Conditions |
|---|---|---|---|
| Basketballs/Footballs | 30 days post-delivery | 15 days post-delivery | Unused, deflated (if shipped inflated); no scuffs, leaks, or damaged valves; original packaging included |
| Badminton Shuttlecocks | 30 days post-delivery | 15 days post-delivery | Unopened packs only; defective (e.g., broken feathers) require photos for verification |
| Defective Gear | 48 hours post-delivery | 48 hours post-delivery | Leaking balls, faulty inflation valves, or damaged shuttlecocks—photos mandatory |
2. Process Steps
- Request: Email acumen-tipper-8a@icloud.com with your Shopify order number, item type, reason, and supporting proof (e.g., photos of leaking footballs).
- Approval: We respond within 2 business days. Approved requests get a return address (our Silkstone hub: 5 Loris Way, Silkstone, 4304) and return ID.
- Ship Back: Send items within 7 days. Deflate balls (keep inflation needle) and pack in original padded packaging; seal shuttlecock packs securely.
- Finalization: Inspection takes 3-5 days. Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.
3. Fee Details
- Defective/Wrong Items: We cover round-trip shipping (reimburse up to £18 / US$23 via logistics receipt).
- Personal Reasons: You pay return shipping + 7% restocking fee (covers ball inspection and repackaging).
- Ineligible Items: Used balls (scuffed surfaces), opened shuttlecock packs, or missing inflation needles—refused, you bear return costs.
Contact Us
- Address: 5 Loris Way, Silkstone, 4304
- Email: acumen-tipper-8a@icloud.com